Warranty Claim - The Tile Collective

Visit our showrooms in Underwood, Herston and Gold Coast

Underwood Store Open 7 Days

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Monday 3 October 2022

Underwood Showroom – Open 8:30am – 3pm
Herston Showroom – Open 8:30am – 3pm
Distribution Centre/Transport – Closed. No deliveries.


The Tile Collective’s Warranty service applies specifically to issues arising after the installation of our products. This is intended to address concerns about the functionality, quality, or performance of our products that become evident post-installation, not the process of installation itself.

If you have questions or concerns about an order you have placed or recently received, please refer to our FAQ page or contact us directly on 1800 261 978

We understand that the post-installation period is when you truly start to interact with our products. It is during this time that any potential product-related issues are likely to surface.

We want to assure you that we take such matters very seriously and our priority is to resolve your concerns as quickly as possible. We do our best to source products that meet the highest standards and match our own expectations of quality. We’re committed to ensuring that you are satisfied with your purchases.

Rest assured that if your product does exhibit a defect after installation, we are here to help. Please proceed by following the steps provided to lodge a Warranty claim. We promise to handle your claim with care, providing support and guidance at every stage.

Please ensure that your communication with us is in the English language. This will expedite the process and eliminate any potential communication barriers. Thank you for your understanding and cooperation.

Making a claim

Please use the form below to make a warranty claim with The Tile Collective. We will require:

  1. Proof* of tile defects, like uploaded photos or an expert’s report.
  2. Your Purchase Order number – This will allow us to verify all details about the purchased product such as which batch it came from, so we can follow up.
  3. Tell us about your claim within 14 days of finding any defects. Any context will be helpful in resolving the issue. 
* Visual proof is required to review and process all claims.

Submit your claim

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