Delivery Policy

Our shipping zones are separated into metro and regional areas as set out by the forwarders we use.

Generally our Metro areas are based on a radius of 30km from the city centres and Regional areas on a radius of 31 – 50km. 

If you fall outside of these zones, please contact us for a personalised shipping quote. 

Acceptance of Goods shall be at the The Tile Collective Distribution Centre unless otherwise specified when placing an order or for customers who select our delivery service.

Goods are delivered in accordance with delivery instructions provided by the Purchaser, in which case, the Purchaser is deemed to have accepted the Goods at the time of dispatch from The Tile Collective premises.
The Tile Collective use a combination of our own transport service as well as third party freight companies and couriers to deliver your Goods. We supply the freight company your name, delivery address and phone number for the sole purpose of delivering your Goods. A delivery fee is charged per delivery, which may vary depending on the quantity of product being delivered, the method of delivery and the location of the delivery. The delivery fee is advised when placing the order. The Tile Collective are not responsible for any breakages or damage which may occur during delivery.

We require an unrestricted, safe and easy access and parking for the delivery vehicle and to the premises to ensure delivery can take place. If no-one is available at the delivery address to accept the Goods, or there is limited access to the delivery address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, you may be required to pay for an additional delivery fee for re-delivery. You or your representative may be required to sign a delivery form to confirm that the delivery has taken place.

Please inspect the Goods and ensure the Goods delivered match your order upon delivery. Any damaged, missing or incorrect Goods must be reported within two (2) working days or 48 hours.
No liability is accepted for any delay from any cause whatsoever.

Our delivery and availability dates are estimates only and The Tile Collective will use its best endeavours to maintain these estimates.
The time of delivery in any quotation represents the time at which the Goods are to be ready for dispatch from the The Tile Collective premises.

Any failure on the part of The Tile Collective to deliver within the timeframe stated shall not entitle the Purchaser to repudiate the contract in whole or in part.

If you have are unsure about any of these details or have any questions please visit or call your local The Tile Collective store, submit an online enquiry or call 1300 818 641 during business hours.

If for any cause beyond the control of The Tile Collective, including but without limiting any

• Act of God
• Storm or tempest
• Earthquakes, flood, fire or other physical natural disaster
• Strikes or industrial disputes at a national level, or strikes or industrial disputes by labour not employed by the affected party, its sub-contractors or its suppliers, and which affect an essential portion of the works
• Governmental or semi-governmental award
• Enactment
• Governmental enforced national or state lock down or lock out
• Priority or restriction
• Delay in obtaining licenses
• Transport issues
• Labour or materials
• Accidents
• Damage to The Tile Collective works or business or those of its suppliers
• The Tile Collective is prevented from making delivery or performance at the time stipulated
• Invasion or act of foreign enemies, hostilities (whether war be declared or not), acts of terrorism, civil war, riots,rebellion, revolution, insurrection of military or usurped power, requisition or compulsory acquisition by any governmental or competent authority
• Ionising radiation or contamination, radioactivity from any nuclear fuel or nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive or other hazardous properties of any explosive assembly or nuclear component
• Pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds

The Tile Collective shall be entitled, at its option, to either extend the time for delivery or performance for a reasonable period or to terminate the contract and the Purchaser shall not in consequence in either case have any claim for damages and shall pay for all deliveries made or services performed, prior to the date of such a termination and all expenses incurred and monies paid by The Tile Collective in connection with the sales contract and terms.

Local Deliveries

We use our in-house tracking system. Tracking is emailed once the order is despatched from our distribution centre.

Interstate Deliveries

We have partnered up with Freighters from all States giving us coverage to 99% of Australia. Not all of our couriers partners provide real time tracking. If you need to follow up and track an order that has been despatched without a tracking number, please call us on 1300 818 641 and we will assist further.

Our goods are delivered on a pallet to the curbside or driveway. Unfortunately drivers are unable to hand unload the goods due to insurance. We recommend having your tiler or other helping hands to help bring them further into the property or upstairs.

Unfortunately we cannot send an order to a PO Box. 

We have a shipping calculator on our cart page. You will be directed there once you have added at least 1 product to the cart on our website.

Simply enter  your postcode and our shipping rates and other options are shown.

Remember to enter the products you want to order as the shipping is worked out on the actual products ordered and their total weight.

For delivery Suburbs and Post Codes not in our system, please contact us and we will organise a shipping quote to your destination.

While it is not recommended to use a small to medium sized car to pickup a tile order, it is totally dependant on the cars carrying capacity and weight rating. 

On average, 1 carton of tiles can range from 20 – 30kg. If you ordered 10 square metres, the weight could be 300kg in total. You will need to consult your cars user manual to find the carrying capacity. Please be aware to also factor in other items in your car that will be added to this weight and also the space required in your car to fit the cartons.

If you are unsure of the weight of the tiles you have ordered, please get in touch and we can assist you further.