Terms + Conditions of Sale

1.1 These Terms apply to all quotations, orders, and sales of goods provided by The Tile Collective unless otherwise agreed in writing. 

1.2 The Tile Collective reserves the right to amend these Terms at any time without prior notice. Updated Terms will apply to all subsequent orders. 

1.3 These Terms are governed by the laws of Queensland, Australia, and any disputes will be resolved in the courts of Queensland. 

2.1 Quotations: 

• Quotations are valid for 7 calendar days unless otherwise specified. 
• All prices in quotations are subject to change based on material costs, exchange rate fluctuations, or other factors outside The Tile Collective’s control. 

2.2 Orders: 

• Orders must be submitted in writing. The Tile Collective is not responsible for errors resulting from verbal orders. 
• An order is confirmed only when The Tile Collective issues a written confirmation. 
• Amendments or cancellations to an order must be made in writing and are subject to clause 11. 

2.3 Customer Responsibility: 

It is the Customer’s responsibility to ensure the accuracy of all order details, including product specifications and quantities. The Tile Collective is not liable for errors arising from incorrect Customer instructions. 

3.1 Prices: 

• All prices are in Australian dollars (AUD) and include GST unless stated otherwise. 
• Prices are subject to change without notice. The price applicable to an order is the price at the time of dispatch. 

3.2 Payment Terms: 

• Full payment is required within 30 days of ordering or before dispatch or collection whichever is sooner unless otherwise agreed in writing.
• The Tile Collective is not liable if a product runs out of stock if full payment was not received within the 30 days. 
• Trade Customers with approved credit accounts must adhere to the payment terms specified in their credit agreement.

3.3 Deposit Requirements:

• 50% deposit is required to hold stock. The Tile Collective is not liable if a product goes out of stock prior to receiving full payment.
• A non-refundable deposit of 100% of the item value is required for custom-made orders, special-order in items.

3.4 Late Payments:

• Overdue payments will attract interest at 2% per month, calculated daily from the due date until payment is made in full.
• The Tile Collective reserves the right to suspend or cancel future orders or deliveries for overdue accounts. 

4.1 Delivery Terms:

• Delivery times are estimates only. The Tile Collective is not liable for delays caused by factors outside its control.
• The Customer must provide clear delivery instructions. Additional fees will apply for re-delivery if the Customer is unavailable, or the location is inaccessible. 

4.2 Delivery Charges:

• Delivery fees are based on the destination, size, and weight of the order.
• Charges for re-delivery or failed delivery attempts will be borne by the Customer.

4.3 Risk:

• Risk in the goods passes to the Customer upon delivery to the nominated address or collection by the Customer or their representative. 
• The Tile Collective is not responsible for the safe storage or handling of goods after risk has passed.

4.4 Inspection on Delivery:

• The Customer must inspect goods upon delivery. Any damage, shortages, or discrepancies must be reported in writing within 48 hours. 

5.1 Change of Mind:

• The Tile Collective may not accept returns or offer refunds for change-of-mind purchases. Customers are advised to ensure product suitability before placing an order.

5.2 Eligibility for Returns:

• Returns will only be accepted for:
• Damaged goods reported within 48 hours of delivery.
• Faulty goods covered under the manufacturer’s warranty.
• Goods incorrectly supplied by The Tile Collective.

5.3 Conditions for Returns:

• Goods must be returned in their original, unused condition and packaging.
• Goods must be returned within 14 days of agreed collection date or delivery date.
• Minimum amount for return is 4 boxes or 5.76M2, whichever is less.
• A restocking fee of 30% of the product value applies to all returns, excluding faulty or incorrectly supplied goods.
• Returns must be pre-approved by The Tile Collective.

5.4 Non-Returnable Items:

• Custom-made products, special-order in items, discontinued lines, or clearance items are strictly non-returnable unless they are faulty or incorrectly supplied.

5.5 Refunds:

• Approved refunds will be processed within 14 business days of the goods being received and inspected. Refunds will be issued via the original payment method.
• Delivery charges are non-refundable, and the Customer is responsible for the cost of returning goods unless the return is due to a fault or error by The Tile Collective. 

6.1 The Customer is responsible for and must inspect all goods upon delivery or collection. Any visible defects or issues must be reported within 48 hours.

6.2 If no claim is made within this timeframe, the goods will be deemed accepted as delivered, and no further claims will be entertained.

6.3 Use or installation of goods constitutes acceptance, and The Tile Collective is not liable for defects or issues discovered after installation.

7.1 Goods are supplied with the manufacturer’s warranties. Warranty details are available upon request.

7.2 Warranties do not cover:

• Normal wear and tear.
• Improper installation or maintenance.
• Damage caused by misuse, neglect, or environmental factors.

7.3 Warranty claims must be submitted in writing, including proof of purchase and supporting evidence. 

8.1 Natural products may have variations in colour, texture, size, and finish. These variations are inherent and not considered defects.

8.2 The Customer is responsible for ensuring the suitability of products for their intended purpose. The Tile Collective accepts no liability for unsuitable product selection.

9.1 The Tile Collective’s liability is limited to the repair, replacement, or refund of goods in accordance with ACL provisions.

9.2 The Tile Collective is not liable for indirect, incidental, or consequential damages, including installation costs or loss of profits.

9.3 The Customer indemnifies The Tile Collective against any claims arising from the use, installation, or resale of the goods.

10.1 The Tile Collective is not liable for failure to fulfil obligations due to events beyond its control, including but not limited to natural disasters, strikes, pandemics, or supply chain disruptions.

10.2 In such cases, The Tile Collective will notify the Customer promptly and work to mitigate delays.

11.1 Cancellation Policy:

• Orders cancelled more than 24 hours after confirmation will incur a cancellation fee of 10% of the total order value.

11.2 Special-Order Items:

• For custom or special-order items, cancellations are not accepted and will incur a fee of 100% of the total order value, reflecting the non-refundable deposits and associated costs.

11.3 Non-Cancellable Items:

• Orders for goods already dispatched, produced, or customised are strictly non-cancellable, and the Customer will be liable for the full order value.

11.4 Refund of Pre-Payments:

• Any pre-payments made will first be applied to cover the cancellation fee. Any balance will be refunded within 14 business days via the original payment method.

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.