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Refund Policy
At The Tile Collective, we strive to provide high-quality products and excellent customer service. We understand that sometimes returns may be necessary, and we have outlined our refund and return policy below to ensure a smooth and transparent process.
TERMS
Tile Ezy Pty Ltd is not required to provide a refund or replacement if you change your mind or over-order. Please ensure you carefully measure and select your products before completing your purchase.
Returns will be accepted for:
- Damaged goods reported within 48 hours of delivery.
- Faulty goods covered under the manufacturer’s warranty.
- Goods incorrectly supplied by The Tile Collective.
To be eligible for a return or refund, the following conditions must be met:
- Returns must be requested within 14 days of the delivery date or agreed collection date.
- A minimum quantity of 5 boxes is required for a return.
- A 30% restocking fee will apply to all returns and refunds, excluding faulty or incorrectly supplied goods.
- Special order products are not eligible for return or refund.
- All returned products must be in their original packaging, undamaged, and in a sellable condition.
- If the product or packaging is damaged, Tile Ezy Pty Ltd reserves the right to void any return or refund.
The following items are strictly non-returnable unless they are faulty or incorrectly supplied.
- Custom-made products
- Special-order in items
- Discontinued lines
- Clearance items
- Refunds may take up to 14 days to be processed, from the date the goods are received and inspected.
- All refunds will be issued using the same payment method used for the original purchase.
- Delivery charges are non-refundable, and the Customer is responsible for the cost of returning goods unless the return is due to a fault or error by The Tile Collective.
If you have any questions regarding our refund and return policy, please contact our customer service team for assistance. We appreciate your understanding and cooperation.
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